We believe the only real value of a Technology solution to the customer is in its ability to improve the overall performance of the organization. The ability to communicate effectively is what separates the best organizations from the rest of the pack. Organizations that have quality communication with clients, suppliers, and employees will achieve a profound competitive advantage.
Technology will advance more in the next five years than it has in the previous 95 years. The most profound innovations of our time are innovations that improve the way we communicate with one another. In parallel to the pace of change in technology, businesses are rapidly evolving their core processes and capabilities to become more competitive. This highly innovative, rapidly evolving environment creates a dynamic situation where it can be tough to know if you're picking the right technology solution not only for today, but for the future as well.
Historically, organizations have purchased a technology solution with a large upfront capital expenditure to solve a static, point-in-time solution. The system was installed, they received limited training when it was installed, upgrade decisions became price-based decisions, and the goal was to keep it as long as possible. The approach was "if it is not broken, don't fix it." If it did break, they then scrambled to get it fixed and were forced to pay whatever the cost was. Today's leading companies have rejected this approach and are turning to a managed services model for maximizing their employee's ability to leverage technology for productivity and competitive advantage.
The Connect Group's recommended approach to technology purchases is to not own the solution but instead use the solution and pay for it over the life of the solution. This gives companies a different perspective since the investment is on a short term basis. The technology can be evaluated on it's enhancement of the companies processes instead of the way we "have always done it." This approach, not only removes the upfront expenditures, it cements the entire cost of ownership with service, support, upgrades, training and all of the hidden costs not known in the old model of purchase. On top of that, we offer a completely managed system where we offer the hardware along with unlimited technical support, unlimited programming changes, and unlimited training to ensure the system will grow and evolve along with your business to keep your employees operating at maximum productivity.