In This Issue...
New Certifications
To continue to provide the most certified people in the region, our employees constantly
train to stay at the top.
- Ben Boldt has completed the Microsoft Certified Professional status.
- Brad Waller achieves the Dale Carnegie Course
- Todd Gage achieves Microsoft Server MCP Certification
- Brian O'Loughlin has achieved the Cisco Lifecycle Services Certification
- Kayla Schwenke has Achieved the Samsung 7100 Certification
- Briant Duray has Achieved the Converged Technologies Certification
- Briant Duray has Achieved the Samsung 7100 Certification.
- Kayla Schwenke has Achieved the Samsung OfficeServ Call Certification
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What is the Lifetime Value of a Client?
When we go through our daily lives, it is easy to get caught up in the transactions
that ensue every day: a tank of gas here, a cup of coffee there, grocery shopping
at night. When looked at as isolated incidents, it is easy to see how we can look
at the cost of not surpassing our customers expectations as very minimal. For example,
if I stop into Starbucks every day for a $4.00 cup of coffee, and I am treated without
the respect deserving of each and every client, I may never return...
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Samsung Announces
NEW Feature Set
Samsung Telecommunications has just announced the arrival of their new software
package for the Office Serv line of phone systems. This feature package 4.3 is designed
to bring new productivity enhancing features to our clients that currently operate
the Samsung OfficeServ line of phone systems...
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How do you show your Employees you care?
In the immortal words of Walt Disney (please allow me the liberty to paraphrase),
if we take care of the employees, they in turn take care of the customers, and then
our customers happily take care of the bottom line...
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It's All About the Service
Become an Expert in Your Field
What is the Secret to Success?
A recent survey found that employees value several things more than money.
I speak with business professionals every day and the one question I like to ask
all of them is what differentiates them from their competition. I would say that
the answer I get most often is "service". Then I proceed to inquire how they measure
that service. I get a multitude of answers from customer surveys to dealing with
complaints. One thing I find most often is that some companies struggle with measuring
this. In my search I have found an idea that may help quantify this illusive "service"...
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Technology is Moving Rapidly,
Whether We Like it or Not.
Have You Used Your Section 179?
In these trying economic times,
every business needs every advantage it can find.
First of all, let me throw out the disclaimer that I am not an accountant, and I
am not qualified to give tax advice. This is simply the information that I have
learned after hearing about 179 and doing some digging on the IRS website. Yes,
I cannot believe it, but their website is in English, unlike the tax code...
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Focus on Client Objectives
Focus on the objectives of your client and how your product helps them achieve those
objective. I know your mom told you there was no such thing as a free lunch, so
instead we would like to give you a free conference call. If you would like assistance
in setting this up for your business, please give one of our customer advocates
a call and they would be glad to assist. Just a little way we tell you, the customer,
that we truly care about your success.
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